FAQ

Sharvy offers three packages (LITE Package, FLEX Package & ENTERPRISE Package), depending on your needs.

1. The LITE package allows you to test the application free of charge, with unlimited users. It gives you up to 5 parking spaces, 5 workstations, and 2 resources (e.g. company cafeteria spaces, bikes, scooters, etc).

2. The FLEX package is tailored to your needs and is an annual or monthly subscription. This package grows with you & costs between €2 and €4 per space per month. So you have the complete solution to manage your space occupancy as effectively as possible.

3. The ENTERPRISE package is ideal for managing all your company’s resources. This subscription differs from the two previous packages in that it is billed per user and perfectly suits accounts with multiple resources (parking spaces, workstations, places in the company cafeteria, booked lockers, shower slots, etc).

Whatever the case, whether you’re interested in the FLEX package or the ENTERPRISE package, you’ll have access to a dedicated support team during the period of use, assistance not only during the deployment and launch with employees to set up the application but also throughout the use of the solution.

In parallel, and as an option, you can also obtain various functionalities (electric recharging points, HRIS integration, access control, etc.) listed on our website’s “Prices” page. You can also request a demo for more information and a personalised quote.

For the FLEX offer and the ENTERPRISE offer, we can invoice on both an annual and a monthly basis. If you commit to an annual subscription, you only pay for the users in the first year in that period. An adjustment is then made on your anniversary date, depending on your growth (recruitment, resource increase, etc.).

At the same time, please note that payments under the contract can be made by bank transfer, credit card, or direct debit, with payment due within 30 days of the invoice date. Please note that we only accept credit cards and direct debits in monthly installments. Of course, you can cancel your annual subscription on your anniversary date. In any case, you will receive a reminder to renew your subscription two months before this date.

Yes, you can opt for an annual subscription or a monthly subscription. If you opt for a monthly subscription, it will be automatically renewed monthly unless you ask us to cancel. So, if you decide to cancel, your subscription will end at the end of the current month.

The answer is yes, but under certain conditions! The primary need is obviously to obtain the agreement of the lessor (in other words, the owner of the car park) to connect the Sharvy solution to the access control of the company car park.  

Depending on the authorisations, we can install one of the two access control solutions mentioned above or connect to the existing badge systems.

On the company side, it takes a minimum of 3 to 4 weeks from when our support team receives all the necessary elements to create the Sharvy space. The deployment time of the solution varies according to the profile of the area to be made (technical specificities or not, installation of access control equipment, specific developments, etc.). 

To do this, our support team sends the administrator an Excel file to fill out and return to our team. In this file, the administrator must communicate the elements specific to the company (specificities of the car park spaces, typology of the workstations, time slots open to the reservation of a canteen space, number of spaces available for each, etc.). Once this file is in the hands of our team, it is in charge of creating the Sharvy space and all the associated specificities.  

Finally, the last step is to proceed with the integration of the collaborators in the Sharvy space specific to their company. This can be done by importing an Excel file with their email addresses, or the administrator can send an invitation link, and the user will have to create their account, create their password, or log in via SSO. 

On the employee side, creating their personal space is simple and takes less than two minutes. It can be done in two ways. On the one hand, the administrator can make all the user accounts himself. On the other hand, he can send them an invitation link, and they will only have to choose their email address (if it is not already filled in) and their password to connect to their Sharvy personal space. 

In this second case, remember that the administrator can accept only professional emails from the company or approve the creation of other user accounts.  

Finally, and over time, if new collaborators need to be added to the solution, it is up to the administrator to take care of it by creating the user accounts or by sending them the link to the assigned space so that they can make their accounts. 

Single Sign On (SSO) is one of the additional offerings that Sharvy provides! It is a single sign-on technology that allows your users to log in to the Sharvy application with their corporate credentials (for example, via Microsoft Azure or Google).  

Therefore, it avoids the multiplication of “weak” passwords. Indeed, let’s remember that the more passwords a user has to manage, the more he will tend to make them “memorable” and therefore weak from a cyber security point of view. SSO thus offers more security at this level.

Yes, a welcome email is sent every time a user account is created. In this email, the user will find the first steps for getting to grips with the Sharvy solution in the “How it works” section.

At the same time, you can access the Sharvy solution knowledge base on our website. This provides administrators and users with answers to any questions/issues they may have.

In addition, the administrator will be able to provide all users with a PowerPoint presentation in which we explain – in detail – the key features of the Sharvy application, for example, how to request to reserve a space, how to use access control via the application, how to book an electric charging point, how email reminders work, etc.

Yes, of course! When the solution is deployed, it’s up to the administrator to set the parameters and determine the times that correspond to the morning and afternoon in their company and then communicate them to their employees. For example : 9am – 1pm and then 1pm – 6pm.

Yes, of course it does! From the Sharvy application, the administrator can set a time limit for arrival at the company car park to maintain a reservation. If a user fails to arrive before this time, their reservation will be canceled, and their space will returned to the “common pot”, available to their colleagues.

Do you have a meeting or break room and would like to book them by the hour or half-hour? Or do you have specific equipment or a fleet of vehicles? Sharvy makes it possible to book any resource in a particular time slot.

We offer two leading solutions. On the one hand, access control to the car park can be done via our IoT module connected to the automation of your barrier. It allows, via a button in the Sharvy application, to command its opening when a user has a reservation.  

On the other hand, we also offer control of your barrier through a camera with plate recognition. The list of authorised license plates (vehicles of people with permanent access to the car park or users with a reservation on the day) is transferred to the camera regularly (for example, every five minutes) and allows for the identification of the vehicles automatically, accurately, and quickly! Again, this is without the need for user intervention.

Many companies use a personal badge system to manage the comings and goings of visitors and employees in some regions of the company (car park, meeting areas, etc.) and, in particular, to manage the various authorisation profiles. 

This is why the Sharvy solution can effectively connect to existing badge systems. Depending on the technology used, we may develop a software interface (API) to “connect” the Sharvy application directly to the badge readers. Please ask us about this during our first meeting to discuss the possibilities.

Sharvy can interface with a multitude of other applications you use internally and various third-party solutions : carpooling (KAROS), electric charging stations, access control, and also to your HRIS software!  

By connecting to your HRIS software, the Sharvy solution considers and ensures the proper management of days off, absences and telecommuting days of users by automatically blocking reservations for the days concerned. However, remember that this requires additional development, especially if the connector still needs to be created. 

Thanks to our experience and our customers, Sharvy can help you create a hub of mobility and sustainable services for your employees and visitors.

That’s why Sharvy is an approved reseller of Go-e charging points and can interface with other market players with OCPP 1.6 protocol, such as Wallbox Copper or Lektri 1PK7.

Via the application, users can start or stop their charge remotely and view details of the charge (power and energy charged). At the same time, the administrator can view the list of charges carried out and their details (duration, energy supplied, user, etc).

Sharvy is committed to ensuring that collecting and processing your company’s and your employees’ data from the Sharvy website or via its web and mobile applications complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act. 

At the same time, we remind you that we only collect data that is strictly necessary for connecting to the Sharvy solution, commercial requests, or communication. 

The Sharvy application collects non-sensitive personal data such as the user’s name (a single piece of data used to name the user, no separate surname/first name data) and the user’s email address (used as a unique identifier and for the operation of the service).

In addition, all Sharvy staff receive RGPD training and certification as soon as they join the company. In-house security, risks, and prevention training are given regularly to make all staff aware of good practices and reactivity.

Just so you know, user data is stored exclusively in Europe, and we keep it only for the time necessary for the operations for which it was collected. Please have a look at our data protection policy for more information on this subject. Finally, the data is immediately deleted when the customer leaves. 

All active customer data is stored for a maximum of one year. If the customer terminates the contract, the archived data is automatically deleted after two months (linked to the archiving of back-ups).

All connection and data transfer flows between the client and Sharvy are secured via TLS 1.2 minimum with RSA 2048 encryption. Access to the Sharvy service via HTTPS is guaranteed by the Sharvy SSL certificate validated A+ by Qualys SSL Labs.

More detailed information on the measures implemented in production environments can be provided on request.

At the same time, all access to Sharvy SaaS servers is restricted to authorised Sharvy personnel (Operations team) via SSH key authenticated connections on a secure private network and VPN access. Customer production data is consulted only by the Operations and Support teams and is not used outside production environments.

Finally, data is backed up daily, weekly, and monthly in secure areas separate from active production and always in Europe.

Sharvy ensures that production systems are kept up to date via monthly maintenance updates.

A weekly automated black-box and grey-box scan (authenticated access with deep scan technology) checks for the absence of flaws and vulnerabilities against a database of over 2,000 vulnerabilities, including the OWASP top 10, CORS flaws, and the most common configuration problems.

If new vulnerabilities appear, the Sharvy team undertakes to work on them within 48 hours. At the same time, it should be noted that systematic code reviews are carried out on the developments made, checking that there are no security flaws.

The current status of the platform, its history, details of maintenance (date, time, type, and range of intervention), and any incidents encountered are available here : https://sharvy-status.freshstatus.io/.

The platform is monitored internally in real-time by the Operations team. Any incidents discovered are reported on this platform within two hours of their discovery.

Sharvy has a fast, competent support chain and business continuity and recovery plans to guarantee its customers a 99.5% SLA.

At the same time, a knowledge base is available to provide users with information on their functionalities. An incident reporting platform is open, as is access to support via various communication channels (webchat, email, telephone) from Monday to Friday, 8am to 6pm.

The guaranteed response time varies between 1 hour and 8 hours, depending on the nature of the incident.
The guaranteed resolution time is 2 hours for a significant incident encountered during working hours.